Rising violence and verbal abuse towards retailers: Stories from shop floor reveal lifelong impact

Cuts to police budgets can mean hard choices. But what might this mean to the victims of incidents like retail crime? Dr Emmeline Taylor, of City, University of London, explores the fallout from retail crime – but argues that we need to move beyond the police response.
Violence and verbal abuse towards shop workers is on the rise. Home Office figures show 590,000 incidents of assaults and threats in 2018 (up from around 200,000 incidents in 2016) putting them at their highest level since 2012.

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